Dinkum Privacy Policy

What information we collect

We collect the following personal information when you create an account or use the platform:

• Full name
• Email address
• Mobile phone number
• Home or business address
• Messages sent through the platform
• Profile content you create (including photos you upload)
• Reviews you submit or receive
• Usage data (how you interact with the platform, response times)

Why we collect it

We collect this information to operate the Dinkum platform — specifically to create and manage your account, enable you to contact service providers or be contacted by clients, display your profile to other users, calculate and display response time averages, facilitate the review system, and send you notifications about activity on your account.

We do not use your information for advertising, and we do not sell it to third parties.

Who can see your information

• Your name, profile content, photos, and reviews are visible to other Dinkum users as part of how the platform works.
• Your email address and mobile number are not shown publicly and are not shared with other users except where you choose to share them yourself in a message.
• Your address is used to determine your service area and is not displayed publicly.
• Dinkum's platform operator (Wallaby Group Pty Ltd) can access account information for the purpose of managing the platform, resolving disputes, and complying with legal obligations.

How we store and protect your information

Your data is stored securely using a managed cloud database service. We take reasonable steps to protect your information from misuse, loss, and unauthorised access. No internet-based service can guarantee absolute security.

How long we keep your information

We retain your account information and content for as long as your account exists. If your account is deactivated, your information is retained so that your review history remains intact and your account can be reactivated. If you wish to request deletion of your personal information, contact us at the address below — we will consider requests in accordance with our legal obligations.

Cookies and analytics

Dinkum may use cookies and basic analytics to understand how the platform is used and to improve it. We do not use advertising cookies or share analytics data with third parties for marketing purposes.

Your rights

Under the Australian Privacy Act, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, contact us at tom.a.street@gmail.com.

Changes to this policy

We may update this policy from time to time. The current version will always be available at dinkum.services/privacy.

Contact

Privacy enquiries: tom.a.street@gmail.com