Dinkum Terms of Service

1. About Dinkum

Dinkum (dinkum.services) is an online marketplace operated by Wallaby Group Pty Ltd (ABN 26 695 980 735) that connects clients with independent service providers. By creating an account, you agree to these terms.

2. Dinkum is a platform, not an employer or certifier

Dinkum does not employ, supervise, or control any service provider listed on this platform. Service providers are independent operators who have chosen to advertise their services here.

Dinkum does not verify, check, or confirm the qualifications, licences, certifications, registrations, or insurance of any service provider. Information providers supply about their qualifications and insurance is self-reported and has not been independently verified by Dinkum.

It is the responsibility of clients to satisfy themselves that any provider they engage holds the qualifications, licences, and insurance appropriate for the work to be performed. For licensed trades (such as electrical, plumbing, and gas work), clients should ask providers to confirm their licence number and verify it independently with the relevant authority.

3. Contracts are between clients and providers

Any agreement for services is made directly between the client and the provider. Dinkum is not a party to that agreement and accepts no responsibility for the performance, quality, safety, or outcome of any services arranged through the platform.

4. No guarantee of availability or accuracy

Dinkum does not guarantee that any provider is available, that their profile information is current or accurate, or that they will respond to enquiries. Profile content is written and maintained by providers themselves.

5. Reviews

Reviews on Dinkum are submitted by platform users. Dinkum does not verify the accuracy of reviews and is not responsible for their content. Reviews reflect the personal experience of the reviewer only.

6. Conduct

Users must treat each other with respect. Dinkum reserves the right to deactivate accounts that engage in abusive, dishonest, or harmful behaviour, at its sole discretion.

7. No scraping or systematic extraction

You must not use automated tools, scripts, or any systematic process to extract, copy, or harvest user data, provider listings, or other content from Dinkum for any commercial purpose. This does not restrict normal use of the platform.

8. Service availability

Dinkum does not guarantee that the platform will be available at any particular time or that it will operate without interruption, error, or data loss. Wallaby Group Pty Ltd may take the platform offline, suspend access, or discontinue any feature or the entire service at any time, with or without notice, for any reason or no reason.

9. Right to remove users

Wallaby Group Pty Ltd reserves the right to deactivate, suspend, or permanently block any user account at any time, with or without notice, and without providing a reason. This includes removing any content associated with that account.

10. Modification of the service

Dinkum may change, add, or remove features and functionality at any time. Continued use of the platform after changes take effect constitutes acceptance of those changes.

11. Indemnity

You agree to indemnify and hold harmless Wallaby Group Pty Ltd, its directors, and its representatives from any claim, loss, damage, cost, or liability (including legal costs) arising from your use of Dinkum, your conduct toward other users, or any services you provide or receive through the platform.

12. Limitation of liability

To the maximum extent permitted by Australian law, Dinkum's liability to you for any cause whatsoever is limited to the amount you have paid to Dinkum in the 12 months preceding the claim, or $100, whichever is greater. Dinkum is not liable for indirect, consequential, or incidental loss of any kind.

13. Privacy

Dinkum collects and holds personal information in accordance with the Australian Privacy Act 1988. We do not sell your personal information to third parties. See our Privacy Policy for full details.

14. Changes to these terms

Dinkum may update these terms from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated terms.

15. Contact

Questions about these terms: use the Contact Dinkum form at the bottom of any page on dinkum.services.